Cancellation Policy

No matter how well made your plans are, sometimes things happen and you’ll need to change or cancel them. We advise guests to take out personal cancellation insurance.
We’ll do our best to help you out and be clear with you at all stages to help you understand what’s going on.

We have both Agency, and Owner Terms and Conditions.

Our Agency T&C’s say: 

Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes to us by telephone and email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your arrangements.

The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions. The Supplier/Principal’s cancellation or amendment charges may be as much as 100% of the cost of the arrangements, it is also likely that the Supplier/Principal’s cancellation or amendment charges will normally increase closer to the date of departure. Please make sure you read the Supplier/Principal’s booking conditions before placing your booking.

In addition you must pay us an administration fee of £55 per cancellation for any amendments to or cancellations of bookings.

Changes and Cancellations by the Supplier/Principal

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the Supplier/Principal but we will have no further liability to you.

Our Owner Terms and Conditions say:

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use e-mail or recorded delivery. Since we incur costs in cancelling your arrangements, you may have to pay the applicable cancellation charges up to the maximum shown below. The cancellation charge set out in the table below is based on the total cost payable by the person(s) cancelling, this charge excludes any amendment charges which have been paid and which are not refundable in the event of the person to whom they apply cancelling:

Number of days Prior to arrival
(When written confirmation received to us)

62 days or More = Deposit taken as cancellation fee
61 – 41 days = 70 % of booking fee due
40 days or less = 100% of booking fee due

Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements

If you are in any way concerned about cancelling, please call us. We’ll try to help wherever possible.

 

  • Our Agency Terms and Conditions say:

    Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes to us by telephone and email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

    Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of your arrangements.

    The Owner may charge the cancellation or amendment charges shown in their booking conditions (please see above). The Owner’s cancellation or amendment charges may be as much as 100% of the cost of the arrangements, it is also likely that the Owner’s cancellation or amendment charges will normally increase closer to the date of arrival.

    Please make sure you read the Owner’s booking conditions before placing your booking.

    In addition to any cancellation fee to the Owner, you must pay  an administration fee of £55 per cancellation for any amendments to or cancellations of bookings.

New Forest Escapes, Brinkley, Middle Road, Lymington, SO41 6FX.

Feefo logo