If you cannot travel due to a lockdown where you live in the UK (doesn’t apply to overseas guests) or if the New Forest is in lockdown where your rental property is located then the following rules apply:
1. If you have paid in full, we will keep the non-refundable booking fee/service charge which covers our credit card charges and admin costs (we are charged when you pay and when we refund) and refund you the rest.
2. Or we will try to move your dates (though this is not always possible) and we can’t promise it. If your new dates cost more then you’ll have to pay more, if it’s less, we’ll refund you the difference.
3. If you have paid your deposit and want to cancel (this has to be a 45 days before your stay), you will only forfeit your non refundable booking fee/service charge and we will refund the remaining deposit you paid.
If you are travelling from overseas, unfortunately we cannot be liable for any disruption to your travel arrangements and you will be liable to the full cost of your booking within 45 days of your stay as per our standard cancellation policy.
Read our cancellation policy here.