As a small team we’ve delivered hundreds of holidays, and we’re confident (and often told) that our rules are fair, that we’re helpful, and that we go beyond to try and support guests and owners!
And do check up on us through our Facebook, or Instagram, to see what we’re talking about in the office and what’s on.
Jane, Sarah and the team
You can reach us on the phone at 01590 462005 or at the hello@newforestescapes.com email address which is monitored every day from early until late, including weekends.
Being well informed at the current time is so important. It will give you peace of mind. Below are our most asked questions, if you have more, do just ask us.
We’ve changed the balance payment date to 45 days before you stay.
This is the last date you can cancel and you will only forfeit your non refundable booking fee/ service charge from when you made the booking.
Try and tell us ASAP though, as we’re a small company and we need time to resell places for our lovely owners.
If you cancel after that date, we’ll work with you on options; we can try to resell the house for you and refund you what we get for it or we may be able to move the dates. Please read our full cancellation guide here.
We take our lead from the Professional Association of Self Caterers in the UK. They have high standards!
All properties will be super clean on your arrival, in accordance with our comprehensive Cleaning Guide.
As such, our check-in time is 4pm. If we can get you in early, we’ll call you. In off peak and low season this will happen more often.
