If you or any other member of your party decides to cancel a confirmed booking, made directly with us, you must notify us in writing – by email is fine. Your notice of cancellation will take effect when it is received in writing by us, effective from the date on which we receive it.
We will give you a full refund, immediately, less our non-refundable booking fees/service charge.
If you cancel after your balance is due, you forfeit all monies paid to us.
If we are able to re-let your dates to other guests we will usually be able to refund you all or part of the sum you have paid; depending on the value of the replacement booking.
In that instance we would deduct your non-refundable booking fees/service charges and any additional costs incurred by us to re-let the property. You will be reimbursed at the check-out date of the original booking.
The stay can also be fully transferred to your friends or family, so long as the new group fits the guest profile for the property.
If you have booked and paid through a 3rd party agent (airbnb, booking.com, etc.) please refer to their own cancellation terms. You may be able to negotiate with them. They will then contact us and check the arrangements. We will then arrange to cancel, move, transfer etc
In the unlikely event of our property owner or supplier needs to make a significant change to your confirmed arrangements or to cancel them we will inform you as soon as reasonably possible.
We will also liaise between you and the property owner or supplier in relation to any alternative arrangements offered by them. We are not obliged to find you alternative accommodation if the Owner/Suppler fails to do that for you, but we will try our best. We will have no further liability to you if alternative accommodation cannot be found.
Note that all booking fees/service charge paid to New Forest Escapes Ltd. are non-refundable.
Sometimes, and always more than a 45 days before you stay, an owner will accept a request to move the booking to another date instead of cancelling. Bookings are also sometimes transferable to another group. Changes to bookings or transfers to another date or group will incur an administration fee of £55.
We will not accept longer stays (over 1 week) through any 3rd party. They must be booked directly through.
For longer stays (over 1 week), we ask for 50% payment on booking and the full balance paid no later than 90 days before your check in date. Breakages deposits are due as normal but they will double to give our owners increased assurance.
We may insist on cleaning services paid as extra. This may also be the same for utilities depending on the time of year and/or length of stay.
All of the above points apply to longer stays as normal, with the exception of the payment schedule required above.
